Terms and conditions for claiming missing or damaged goods
- Missing merchandise:
If there’s something missing from a box, we will check it out and if it’s verified, you’ll receive a credit to your account within 7 to 10 business days.
The above is excluding any merchandise that was shipped to third party warehouses.
- Missing shipment:
If the customer provides us with the labels, it becomes the customer’s responsibility.
We do not take any responsibility for these shipments.
If we created the shipment, we will open a case with the shipping company and after we resolve it, we will go ahead and credit your account.
Damaged box. If the entire box is damaged during the delivery process, it is treated the same as a missing shipment. See above.
Damaged product. If some items within a box are damaged, we’ll look into it on our end and if it is correct, you’ll receive a credit on your account as soon as it is verified.
I agree to the above terms and will not dispute any charges related to missing/damaged goods.